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Help and support

Tell us what has happened and we will help you take the next step.

Complete the support ticket below with as much detail as possible. No account or sign-up is required. Once submitted, you will receive a ticket reference code. Please keep this reference safe, as you can use it to check the progress of your request. A member of the JustGuard team will review your issue and respond with clear next steps.

Submit a support ticket

Request help from JustGuard.

Use this form for website security concerns, uptime problems, suspicious behaviour, account issues, or general support. You do not need to create an account. Submit the ticket, make a note of your reference code, and use the existing-ticket option to check the status later. If the matter is urgent or critical, please select the correct priority so it can be reviewed appropriately.

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Other JustGuard services that can help protect your website and inbox.

If your support request relates to security, downtime or suspicious emails, these JustGuard services may help you identify problems earlier and reduce risk.

✉️

Free email verification

Forward suspicious emails to JustGuard and receive a clear report explaining whether the message appears safe, suspicious or risky.

Forward to verify@justguard.co.uk
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Uptime monitoring

Monitor whether your website is online and responding correctly, with a private report showing recent checks and any detected problems.

View uptime monitor
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Website security checks

JustGuard is developing website scanning tools to help identify signs of infection, compromise, unexpected changes and common website risks.

View security services

Need help understanding the issue?

If you are unsure what to choose, submit the ticket with the information you have. No login is needed. Keep your ticket reference after submission so you can return later and check the status.

Submit a ticket